OUR COMPANY PROFILE
Securite Assurance is one of the first insurance companies in Lebanon. It started its operations in 1955 as the agent of Union des Assurance de Paris (UAP), one of the largest insurers in Europe. Following the merger of UAP with AXA, shareholders decided to create a local insurance company, and this is how Securite Assurance came to life.
The company also has presence via its sister company ISA throughout the Middle East and North Africa region where it is a leader in the travel insurance and cargo insurance markets, and where it has partnered with more than 40 insurance companies and thousands of sales agents.
Securite Assurance enjoys a solid backup provided by highly rated reinsurance companies and reputable administrators.
Securite Assurance’s goal is to become a customer-obsessed insurer to the point that it becomes the obvious and evident insurance partner for brokers and end-clients, the top of mind insurance brand—when you think insurance we want you to think Securite.
Today the company places the client at the center of what it does, and engineers most of its practices accordingly. At Securite clients are not policyholders or claim numbers. They are more than that. They are human beings with specific needs. Understanding those needs and acting on them promptly is the challenge, and it’s what we do well.
OUR VISION AND MISSION
Our vision is to be the evident insurance partner, the first and best choice for clients and we’ll get there by providing an insanely great service - that’s our mission
OUR VALUES
BE SERVICE FANATIC
Service is at the heart of our purpose. It’s the tool we have to improve the lives of people and put a smile on their faces. So be as service fanatic as possible and use every opportunity you have to WOW clients.
BE OPTIMISTIC
Securite Assurance is a place where big dreams are brought to life. So be optimistic about the future and believe, as optimists do, that doing good brings good and that our big dreams are possible because it will somehow make them so, and most times it does.
DELIVER RESULTS
Interdependent collaboration also needs individual independence, by which we mean: take responsibility for your bit, own it, and follow through on it. The point is that individual ownership supports collective responsibility. So commit and deliver.
COLLABORATE
The goal is to always improve the culture, to have everyone work hard to make everyone else successful, to have people support and enable one another, and the best way to do so is to think in terms of “We” not “I”. We rise by lifting others.
COMMUNICATE PROPERLY
Change the language in a tribe and you have changed the tribe itself. Communication shapes cultures. That’s why we take extra care of what we say or write and make sure that it is in line with our values and the culture we want to shape and preserve.
LEARN AND EVOLVE
Let’s be honest, we all do mistakes and we all have room to improve and that’s perfectly fine. That’s why we’re reflective about why something didn’t work and always thrive to achieve a better version of ourselves.
CLAIMS
At Securite Assurance, our promise is to be here wherever life takes you, and to deliver a profound impact on people we serve. We consider claims as our own way to “walk the talk” and test our commitment, and it is our duty to handle them seriously.
Here is our promise and we’ll never compromise on it – you have our word on that:
We always start by assuming your claim is valid and we promise to act in good faith and honor the intent of the policy.
Our claim handlers are specialists in their field, and they will appoint any additional experts needed to get the best outcome for you.
Our claims process is fast and simple. Claims are often settled the day we receive them, and in all other cases you'll be given your own claims handler who you can contact directly.
We understand the circumstances resulting in a claim can be highly stressful and we’re here to minimize the disruption to your life.
MANAGEMENT TEAM
Our team is our most important asset. They are leaders in their fields and are passionate about bringing our vision to life
CEO
Head of Strategy and Corporate Development
Director Reinsurance
Director General & Motor
Sales Director
Marketing Manager
Claims Manager
Sales Manager
Quality & IA Manager
Collection Manager
60 YEARS OF INSURANCE EXPERTISE
With over 60 years of proven excellence, we continuously strive to deliver best-in-class service to our clients both in Lebanon and abroad
